Policy Centre

At Castaway Polymer Castings we believe that long-lasting products start with long-lasting relationships. That’s why we make every policy that governs your experience with us— from data privacy under South Africa’s POPI Act to hassle-free returns— available in one transparent, easy-to-navigate hub. Below you’ll find links to the full, most-up-to-date versions of each document. Whether you’re checking our lifetime warranty on reconstituted-stone accessories, confirming delivery lead-times to your region, or reviewing how we safeguard your personal information, the answers are only a click away. Because when you know exactly what to expect, you can shop with confidence.

Download our official policies.

POPI

POPIA & Privacy Policy – How we collect, use and protect your data

https://castaway.co.za/castaway-poai-manual/

Cookie & Tracking Policy – Details of cookies, analytics tags and your control options

https://castaway.co.za/castaway-cookie-policy/

Email Disclaimer – Legal notice on confidentiality, liability and authorised use of Castaway email communications

https://castaway.co.za/castaway-email-disclaimer/

External Privacy Notice – How we process personal information received from suppliers, partners and other third parties

https://castaway.co.za/castaway-external-privacy-statement/

Digital Platform Privacy Policy – Privacy practices specific to our website, e-commerce store and social-media channels

https://castaway.co.za/castaway-digital-platform-privacy-policy/

Sales

Terms & Conditions of Sale – Contractual terms for purchases, warranties and limitations of liability

https://castaway.co.za/castaway-trade-and-sale-policy/

Returns & Refunds Policy – Step-by-step guide to eligible returns, exchange windows and refund timelines

https://castaway.co.za/castaway-return-policy/

Warranty & Guarantee Statement – Lifetime guarantee on reconstituted-stone ranges and coverage on all other products

https://castaway.co.za/castaway-warranty-and-guarantee-policy/

Logistics

Shipping & Delivery Policy – Dispatch schedules, courier partners and delivery fees inside and outside South Africa

https://castaway.co.za/castaway-shipping-and-delivery-policy/